How it works - The details here are tentative and could change at any time. We will keep you posted.
STEP 1: Place items on hold
Please limit holds requests to 10 items per household.
Choose ONE of the following methods:
Log-in to your library account on C/WMARS and request items yourself.
Call the library
Email through the website
Mail your holds list
Carnegie Library - 863-3214
(temporary expanded hours)
Staff will be available by phone
Mon.-Thurs. 9:00-8:00 Fri. 10:00-5:00
Sat. 10:30-4:00 and Sun. 10:00-4:00.
201 Avenue A, Turners Falls 01376
Send an email through our website: montaguepubliclibraries.org/contact
Pick-Up Hours:
Mon.-Wed. 10:00-7:30
Thurs. & Fri. 10:00-4:30
Sat. 10:30-4:00 and Sun. 10:00-4:00.
Montague Center Library - 367-2852
Staff will be available by phone Mon. and Wed. 2:00-7:00.
17 Center St. 01351
Send an email through our website: montaguepubliclibraries.org/contact
Millers Falls Library - 659-3801
Staff will be available by phone Tues. and Thurs. 2:00-7:00.
23 Bridge St. 01349
Send an email through our website: montaguepubliclibraries.org/contact
Please limit holds requests to 10 items per household.
STEP 2: Wait for confirmation that your items are ready for pick-up
You will be notified via email or phone when your hold is ready.
Wait times for holds placed for items owned by other libraries are currently longer than usual. We strongly suggest that you limit holds to items that are currently in our buildings to reduce wait times while the delivery service is unavailable.
STEP 3: Schedule your curbside pick-up appointment
Before you can pick up items that you’ve been notified are ready, you need to schedule a specific time slot. Call the library (phone numbers for each branch listed above) to schedule your pickup time.
This is required to pick up your items. No items will be available for pickup without a scheduled appointment.
Due to limited staffing, holds may not be available until the next day the library is open.
STEP 4: Pick up your items
After confirming your time slot, arrive at your pickup location sometime within that period, and you will find your items outside the library, checked out and ready to be picked up.
Holds will be left in labeled paper bags by the staff door, behind the library.
Please put any returns either in our book drops or the bins provided where you pick-up holds.
Returns will be quarantined for 3 days before being checked in. This means that items will remain on your account until we check them in. Due dates have been extended and in most cases fines will be waived.
Please do not attempt to enter buildings or approach staff to receive your items.
Since delivery service to and from other libraries is currently not available we ask that you only return items that are owned by the Montague Public Libraries.
